Help & FAQ

The following only applies to Delivery to Australia. For New Zealand, UK, France and Switzerland please email us to confirm delivery times.

1. Shipping & Delivery

Where is the item located ?

All stock is currently located in Melbourne, Australia and will be shipped from our warehouse in Melbourne.

 

How long will delivery take?

Handling time for each order is between 3-4 days. Within this time the item is dispatched using Australia Post.

How can I track my order?
Most items when dispatched will have a tracking number. This will be emailed to you once the item is dispatched.

Do I have to sign for my delivery?

Yes. Australia Post will require you to sign when taking the delivery. This also confirms that the product was delivered in a suitable condition and without any obvious defects or damage. But if you don't want to sign for the delivery and want the package to be left at the door then please email us at Care@IndusLamp.com.au

What if I am not home when my package arrives?

Australia Post will leave a notice at your home detailing an alternative delivery arrangement.

My items haven't arrived yet. What can I do?
Please use the tracking number to track your item with Australia Post. Please contact our Customer Care Team via email at Care@IndusLamp.com.au in case you wish to escalate.


2. Returns
How do I return my purchase?

Items once bought cannot be returned unless there is a defect or the item is faulty. Please contact us at care@IndusLamp.com.au in case your item is faulty or has any issues.

Please read our returns policy here.

3. Out of Stock items
If an item is out of stock and you want to get that item then please email us at care@IndusLamp.com.au

4. Warranty
All products have a warranty of 12 month from the date of purchase.

5. Feeback and suggestions 
Please email us at care@IndusLamp.com.au
Phone: 1300 90 91 44

6. Can I go to view the product in store prior to purchasing?
IndusLamp currently do not have a retail store front.

7. Technical
For any technical help please contact us at care@IndusLamp.com.au

8. Payment
What payment types do you accept?

We accepts a variety of payment methods: Credit cards (Visa and Mastercard ) and PayPal

Credit Card payments are processed via Australia's safest Payment Gateway provided by Australia Post. See https://www.securepay.com.au/ for more details.


9. Pricing
All pricing is in Australian dollars.

All prices include GST.

10. Privacy & Security
Do you keep my credit card details?

No we do not store your credit card details.

Will my information be sold to third parties?

Your information will not be sold or passed on to third parties. Your privacy is important to us. 

11. What is your ABN?

77603927644

12. How can I contact you?

Phone: 1300 90 91 44
Email: care@IndusLamp.com.au

13. Privacy Policy

Read our privacy policy here.

14. Terms of Service.

Click here for Terms of Service.